Pennsylvanians who receive public benefits now can lock their electronic benefit transfer card when they’re not using it to prevent theft of benefits.
The cards, referred to as EBT, are used for benefits like the Supplemental Nutrition Assistance Program (SNAP) and other cash benefits.
“When someone’s SNAP benefits are stolen from their EBT card, that means they may not be able to feed themselves or their families that month,” Dr. Val Arkoosh, Department of Human Services secretary, said in a recent release announcing the new security measures. “That is unacceptable. DHS has been working diligently with our partners in OSIG (Office of State Inspector General) to ensure that the benefits we administer stay with the Pennsylvanians who need them.”
State officials said they are aware of recent instances of SNAP theft in Pennsylvania and nationwide, especially involving card skimming in which the benefits are stolen off cards after they are used at a point-of-sale machine with an attached skimming device.
The department continues to refer suspected cases of SNAP theft to the inspector general for investigation, officials said.
They said locking an EBT card blocks all purchases, balance inquiries and transactions, keeping the benefits secure.
SNAP and Temporary Assistance for Needy Families (TANF) recipients can lock and unlock their benefits cards using the free and secure ConnectEBT app that is available on Apple and GooglePlay app stores, or via the Connect EBT website.
Upon creating or logging into their ConnectEBT app or website user account, recipients can simply tap the Lock/Unlock Card button.
If your SNAP benefits are stolen from a benefits card, officials advise that you immediately report the theft to law enforcement and to Office of State Inspector General by calling 1-800-932-0582.
If your benefits are stolen, you should request a replacement benefits card as soon as possible from the department’s contractor, Conduent, at 888-328-7366, or contact your local county assistance office. Card replacement fees are waived when electronic theft is reported.
Officials noted the department cannot reissue benefits stolen after Dec. 20.